Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, phone number, shop name, and billing details when you create an account.
• Service Data: Project records, client information, fabric inventory data, yardage calculations, invoicing details, and other operational information you enter into the platform.
• Usage Data: Browser type, IP address, pages visited, features used, and interaction patterns to improve our services.
• Device Information: Device type and operating system when using our mobile features.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our upholstery shop management platform.
• Process AI yardage calculations, pattern matching, and smart scheduling.
• Send transactional communications, service updates, and support responses.
• Analyze usage patterns to enhance features and user experience.
• Process payments and manage your subscription.
• Comply with legal obligations and enforce our terms of service.

3. Data Storage and Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure cloud infrastructure, regular security audits, and access controls. While no method of transmission or storage is completely secure, we strive to use commercially acceptable means to protect your personal information.

4. Third-Party Services

We may share information with third-party service providers who assist us in operating our platform, including cloud hosting providers, payment processors, analytics services, and AI model providers. These providers are contractually obligated to protect your data and use it only for the purposes we specify. We do not sell your personal information to third parties.

5. Your Rights

You have the right to:

• Access, correct, or delete your personal information.
• Export your data in a portable format.
• Opt out of non-essential communications.
• Withdraw consent for data processing where applicable.
• Request information about how your data is used.

6. Cookies and Tracking

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze platform usage. You can manage your cookie preferences through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date. Your continued use of StitchDesk after changes are posted constitutes acceptance of the updated policy.

8. Contact Information

If you have questions about this Privacy Policy or your data, please contact us at info@stitchdesk.com.